***DUE TO THE HOLIDAY SEASON AND ANNUAL LEAVE – ALL ORDERS WILL NOT BE PROCESSED UNTIL THE 10th JANUARY 2018 ***

  1. Your order and delivery
    • When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. Prices Quoted on tranquilsoulbeautytherapies.com are in UK Pounds Sterling.
    • We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
      If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account. It is your responsibility to supply correct billing and delivery address information. In the event that inaccurate address information has been supplied tranquilsoulbeautytherapies.com is unable to accept any responsibility for misdirection of your order.
  2. Shipping and Customer Duty
    • All orders received by us are shipped subject to availability.
      We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfillment Company or a full refund.
      If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
  3. Cancellation Rights, Returns and Refunds
    • Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. 100% money back guarantee no quibble. We will take the product back whether it has been used, damaged, opened or not in the original packaging within 30 days.
    • Please observe the following procedure for all returns to us:
      On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your RMA number and the reason for the return.
      If you are returning your product because it is defective, please state the defect or defects.
      Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product if they are available.
    • You are responsible for paying any postage or shipping costs incurred when returning the product.
      We recommend that all returns be sent by registered post, so that a record of the return is available for you.
      We will not issue refunds for any items lost or stolen in transit to us.
      Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
      If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
      Unused products may be returned promptly by customers to the address listed below:Tranquil Soul Beauty Therapies,
      116 Fennel Close,
      Maidstone,
      Kent,
      ME16 0XT
    • Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.